JIRA Administrator

Job Description

We are seeking an experienced Jira Administrator to manage, configure, and optimize Jira environments. The ideal candidate will have hands-on experience administering Jira Cloud or Data Center, configuring workflows and automation, managing permissions, and integrating Jira with external systems.

The candidate must be comfortable working in an undocumented, in-progress environment, identifying existing configurations, troubleshooting issues, and creating clear technical documentation to support ongoing operations and a smooth offboarding process.

Key Responsibilities

• Administer and maintain Jira Cloud or Jira Data Center environments.
• Configure and manage workflows, custom fields, screens, permission schemes, and project settings.
• Develop and maintain Jira automation rules to streamline workflows and improve operational efficiency.
• Create, modify, and optimize Jira Query Language (JQL) queries and filters.
• Configure Jira email handlers and mail-to-ticket ingestion for automated ticket creation.
• Design, implement, and troubleshoot integrations between Jira and external systems using REST APIs, webhooks, and middleware.
• Investigate existing Jira configurations and resolve issues in an undocumented or partially implemented environment.
• Collaborate with stakeholders to understand requirements and recommend appropriate Jira configuration solutions.
• Maintain clear technical documentation covering configurations, workflows, integrations, automation rules, and administrative procedures.
• Prepare comprehensive handover and offboarding documentation to ensure continuity of support and knowledge transfer.
• Troubleshoot integration failures, permission issues, automation errors, and ticket-ingestion problems.

Required Qualifications

• 3–5 years of hands-on experience administering Jira Cloud or Jira Data Center.
• Strong knowledge of Jira workflows, automation rules, custom fields, screens, and permission schemes.
• Proficiency in Jira Query Language (JQL).
• Practical experience integrating Jira with external systems using REST APIs, webhooks, or middleware-based solutions.
• Experience configuring Jira email handlers and mail-to-ticket ingestion.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in an undocumented, evolving technical environment.
• Excellent technical writing skills, including configuration documentation, knowledge transfer, and offboarding guides.
• Strong communication and collaboration skills.