job summary
We are seeking a seasoned JDE Technology Support Engineer to join our Application Managed Services team. In this role, you will serve as a technical Subject Matter Expert ensuring operational stability, driving complex incident resolutions, and implementing technical changes across Oracle JD Edwards EnterpriseOne system components.
location: Telecommute
job type: Contract
salary: $38 - 48 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities
- Take ownership of complex technical issues and drive them through to resolution while maintaining clear stakeholder communication.
- Create and implement Requests for Change (RFCs) and update knowledge base articles to improve service efficiency.
- Collaborate with vendors and service management teams on deep issue analysis and continuous system performance improvements.
- Provide technical leadership, mentor team members, and contribute to key decision-making across teams.
qualifications
REQUIRED QUALIFICATIONS
Bachelor's degree.
7-10 years of hands-on technical experience with Oracle JD Edwards EnterpriseOne.
Advanced proficiency in JDE EnterpriseOne technical architecture and troubleshooting.
Strong written and verbal communication skills with a proven ability to lead technical teams.
PREFERRED QUALIFICATIONS
Advanced knowledge of Oracle JD Edwards EnterpriseOne SOA Integration.
Prior experience delivering support in an Application Managed Services environment.
skills
business system,JD Edwards EnterpriseOne,Oracle,SOA,collaborative,continuous improvement,process improvement,cross-functional communication,Incident and Problem Management,knowledge base,mentor team members,Managed Services,issue analysis,service management,service quality,stakeholder communication,technical troubleshooting,technology solutions