Java Production Support/Informatica

Job Summary

Seeking an experienced Java Production Support Engineer focused on application support, incident management, troubleshooting, service restoration, RCA, and operational stability. The role requires strong production support experience with sufficient Java/Spring Boot knowledge to troubleshoot application behavior and collaborate with development teams.

Key Responsibilities

• Provide day-to-day production/application support, monitoring, incident response, issue triage, and service restoration.
• Troubleshoot application failures, data issues, batch/ETL problems, interfaces, and cloud-related incidents.
• Analyze Java/Spring Boot applications, logs, databases, ETL flows, and cloud components to identify root causes.
• Manage incidents, problems, changes, and requests using ServiceNow or similar ITSM tools.
• Prepare detailed RCA/problem management documentation, including corrective and preventive actions.
• Collaborate with development, infrastructure, database, cloud, and business teams to resolve issues and prevent recurrence.
• Use UNIX/Linux and shell scripting for log analysis, batch support, file validation, and automation.
• Identify opportunities for automation, monitoring, alerting, and operational improvements.
• Provide clear technical updates to stakeholders and leadership during critical incidents.

Required Skills

• Strong enterprise production/application support experience.
• Java Full Stack and Spring Boot troubleshooting experience.
• DB2 – queries, data validation, and troubleshooting.
• Informatica / ETL – batch support, data flow validation, and issue resolution.
• Google Cloud Platform and cloud production support experience.
• ServiceNow – Incident, Problem, Change, and Request Management.
• UNIX/Linux and Shell Scripting.
• Strong RCA, problem management, incident management, and troubleshooting skills.
• Excellent communication and technical documentation skills.

Preferred

• AWS experience.
• Oracle Database experience.
• Production support automation/monitoring experience.
• Experience supporting enterprise-scale or high-availability applications.

Ideal Candidate

Service-oriented production support professional with strong troubleshooting, RCA, incident management, and application reliability skills, with the ability to work effectively with development and infrastructure teams.