Required Skills
Strong Java development and troubleshooting experience, including the ability to analyze application logs, debug code, identify root causes, and resolve defects in complex enterprise applications.
Experience supporting production or test-environment incidents and collaborating across development, testing, and functional teams is required.
Preferred Skills
Experience supporting Health and Human Services eligibility and enrollment systems, particularly SNAP, TANF, or Child Care.
Familiarity with eligibility determination, benefit calculations, APIs, interfaces, databases/SQL, and incident-management tools such as Jira.
Responsibilities
Triage and troubleshoot incidents affecting EDBC functionality across SNAP, TANF, and Child Care modules.
Analyze logs, code, data, and system behavior to identify root causes, implement, or coordinate fixes, and validate resolution with functional and testing teams.
Expected Deliverable(s)
Documented incident analysis, root-cause findings, code fixes or recommended remediation, and validation results in accordance with project standards.
Additional deliverables include timely incident status updates, defect documentation, technical analysis, and identification of recurring issues or improvement opportunities.