Summary
This is a 3month short term assignment on NICE opportunity. The resource have to be experienced and should be able to handled work without any handholding.
This will include NICE defects to be resolved, script change, update and development, Enhancement will not be part of this scope.
Below was the info on managed service requirement
- NICE platform support and workflow changes
- Ongoing operational support
- Defect management
- Enhancement requests
- Support for adding new components and capabilities
Go-Live Support Requested inclusion of:
- Go-live support
- Production issue resolution
- Defect triage and fixes
- Post-deployment enhancement support
IVR Capabilities Need support for:
- IVR flow design and development
- IVR flow modifications
- NICE IVR development support
Voice & Script Development Requested capabilities include:
- Voice script development
- Script updates and maintenance
- Voice experience improvements
Additional Areas of Interest
- CX platform support
- Potential- Conversational AI opportunity
- Voice channel modernization
- Email and back-office integration/support
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified