IVR Developer

Summary: The IVR Developer role focuses on designing, developing, and deploying IVR systems using Dialogflow and Google Cloud Platform. The position requires collaboration with various teams to optimize user flows and ensure system reliability and compliance. Candidates should possess extensive experience in IVR/XA systems and relevant programming skills. The role offers flexibility in working arrangements, either remotely or from New Jersey.

Key Responsibilities:

• Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform
• Build and maintain XA-based solutions for availability and scale
• Collaborate with UX/product/engineering teams to define user flows
• Optimize IVR/NLP workflows and troubleshoot technical issues
• Ensure system reliability, security, and cloud compliance
• Document designs and participate across SDLC (Agile)

Key Skills:

• 7+ years of experience in IVR/XA systems
• Strong hands-on expertise with Dialogflow and Google Cloud (Google Cloud Platform)
• Proficient in Python, Java, or Node.js
• Experience with REST APIs, microservices, CI/CD, and NoSQL/SQL DBs
• Excellent communication and problem-solving skills
• Experience with AWS or Azure
• Telephony protocols (SIP, WebRTC), Twilio, Genesys
• CI/CD, DevOps, or ML/NLP for Conversational AI

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT