IVR Conversation UX Designer
Posted Today by Galaxy Infotech INC
Negotiable
Undetermined
Remote
Remote
English communication skills as a key.
Job Description:
Optimizing existing IVR experiences and modernizing designs to prepare for the transition to AI-powered conversational bots. Work with agile pods including product owners, scrum masters, business analysts, fellow UXers, and developers, designing both traditional IVR and AI-powered conversation experiences.
- Interpret business requirements and translate them into effective conversational designs
- Work closely with developers to ensure designs are technically feasible and implementable
- Understand IVR technical constraints and design within platform capabilities
- Apply knowledge of NLU concepts including intents, entities, and confidence thresholds
- Balance user experience goals with technical and business constraints
- Design conversation experiences for both traditional IVR systems and AI-powered bots
- Develop user-centered designs that optimize existing IVR while preparing for AI bot transition
- Create comprehensive design documentation including specification documents, call flows, and prompts
- Produce clear, detailed specifications that guide implementation
- Proactively seek clarifications and request data access necessary for informed design decisions
- Serve as the voice of the end user in all design discussions and decisions to support user needs and UX best practices