IVR Conversation UX Designer
Posted 2 weeks ago by Galaxy Infotech INC
Negotiable
Undetermined
Remote
Remote
Summary: The IVR Conversation UX Designer role focuses on optimizing existing IVR experiences and modernizing designs in preparation for AI-powered conversational bots. The position involves collaboration with agile teams to create effective conversational designs that balance user experience with technical feasibility. The designer will also be responsible for developing user-centered designs and comprehensive documentation to guide implementation. Strong English communication skills are essential for this role.
Key Responsibilities:
- Interpret business requirements and translate them into effective conversational designs
- Work closely with developers to ensure designs are technically feasible and implementable
- Understand IVR technical constraints and design within platform capabilities
- Apply knowledge of NLU concepts including intents, entities, and confidence thresholds
- Balance user experience goals with technical and business constraints
- Design conversation experiences for both traditional IVR systems and AI-powered bots
- Develop user-centered designs that optimize existing IVR while preparing for AI bot transition
- Create comprehensive design documentation including specification documents, call flows, and prompts
- Produce clear, detailed specifications that guide implementation
- Proactively seek clarifications and request data access necessary for informed design decisions
- Serve as the voice of the end user in all design discussions and decisions to support user needs and UX best practices
Key Skills:
- Strong English communication skills
- Experience in designing conversational interfaces
- Knowledge of IVR systems and technical constraints
- Understanding of NLU concepts
- Ability to balance user experience with technical and business constraints
- Experience working in agile teams
- Proficiency in creating design documentation
- Ability to collaborate with developers and stakeholders
Salary (Rate): £34
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
English communication skills as a key.
Job Description:
Optimizing existing IVR experiences and modernizing designs to prepare for the transition to AI-powered conversational bots. Work with agile pods including product owners, scrum masters, business analysts, fellow UXers, and developers, designing both traditional IVR and AI-powered conversation experiences.
- Interpret business requirements and translate them into effective conversational designs
- Work closely with developers to ensure designs are technically feasible and implementable
- Understand IVR technical constraints and design within platform capabilities
- Apply knowledge of NLU concepts including intents, entities, and confidence thresholds
- Balance user experience goals with technical and business constraints
- Design conversation experiences for both traditional IVR systems and AI-powered bots
- Develop user-centered designs that optimize existing IVR while preparing for AI bot transition
- Create comprehensive design documentation including specification documents, call flows, and prompts
- Produce clear, detailed specifications that guide implementation
- Proactively seek clarifications and request data access necessary for informed design decisions
- Serve as the voice of the end user in all design discussions and decisions to support user needs and UX best practices