IVR Chatbot Developer
Posted 2 weeks ago by 1750837808
Negotiable
Outside
Remote
USA
Summary: The role of IVR Chatbot Developer focuses on designing and developing self-service and omnichannel customer interaction solutions using Genesys Cloud CX. The ideal candidate will possess extensive experience in IVR and automation, with a strong emphasis on integrating various communication channels. This position requires a deep understanding of Genesys Cloud CX architecture and AI-driven solutions to enhance customer engagement. The role is remote and classified as outside IR35.
Key Responsibilities:
- Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
- Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
- Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
- Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
- Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
- Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
- Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.
Key Skills:
- 3-5+ years of Genesys Cloud CX development experience.
- Hands-on experience in IVR and Omni-Channel automation (Voice, Chat, SMS, Email).
- Strong understanding of Genesys Cloud CX Architect, Genesys Framework, and API integrations.
- Experience in developing speech-enabled IVR solutions and analytics-driven customer journeys.
- Genesys Cloud CX certification in at least one focus area (Inbound, Outbound, Multi-Channel, Reporting, etc.).
- Expertise in integrating Genesys Cloud CX with CRM, AI-powered bots, and analytics platforms.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Location: (Remote) from EST
Job Overview:
We are looking for an experienced IVR Chatbot Developer with Genesys Cloud CX expertise to design and develop self-service and omnichannel customer interaction solutions. The ideal candidate should have deep knowledge of Genesys Cloud CX architecture, integration strategies, and AI-powered automation.
Key Responsibilities:
Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.
Required Skills & Experience:
3-5+ years of Genesys Cloud CX development experience.
Hands-on experience in IVR and Omni-Channel automation (Voice, Chat, SMS, Email).
Strong understanding of Genesys Cloud CX Architect, Genesys Framework, and API integrations.
Experience in developing speech-enabled IVR solutions and analytics-driven customer journeys.
Genesys Cloud CX certification in at least one focus area (Inbound, Outbound, Multi-Channel, Reporting, etc.).
Expertise in integrating Genesys Cloud CX with CRM, AI-powered bots, and analytics platforms.