Ivanti ITSM

Summary: The role is for an experienced Database Analyst specializing in the implementation, maintenance, and operations of the Ivanti ITSM suite, including Neurons. The candidate is expected to possess extensive knowledge in various aspects of ITSM, including data management, process documentation, and analytics. The position is remote and is expected to last for over 12 months. The ideal candidate will also engage in Agile project participation and process improvement initiatives.

Key Responsibilities:

• Workflow design / flow diagrams and process documentation
• ETL and data migration documentation
• Data cleansing, normalization and standardization
• Data mapping and transformation rules
• SQL queries, reports and dashboards
• KPI metrics and analytics
• User guides, SOPs, and knowledge articles
• ITSM / ITAM subject matter expertise (SME)
• CMDB and configuration data validation
• Asset, software, and contract data analysis
• Software normalization and categorization
• Data reconciliation and quality assurance
• UAT support and data validation
• Executive and operational reporting
• Trend analysis and operational insights
• System integration support
• Data governance and compliance reporting
• Stakeholder collaboration and workshops
• Agile project participation
• Process improvement and optimization

Key Skills:

• Ivanti ITSM suite expertise
• Database analysis and management
• Data migration and ETL processes
• SQL proficiency
• Analytical skills for KPI metrics and reporting
• Experience in ITSM / ITAM
• Knowledge of CMDB and configuration management
• Data governance and compliance
• Agile methodology experience
• Strong communication and collaboration skills

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT