At least two (2) years of hands-on experience configuring,developing, or supporting an enterprise ITSM platform.
Experience configuring workflows, business rules, forms, servicecatalog items, reports, dashboards, and automation.
Working knowledge of JavaScript, SQL, REST APIs/JSON,workflow management, and low-code/no-code configurationprinciples.
Understanding of ITSM/ITIL processes, including Incident, ServiceRequest, Change/Release, Knowledge, and Service Catalogmanagement.
Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM orITAM, including familiarity with the Ivanti object model.
Comparable development/configuration experience with ServiceNow,BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
Experience with project/package development, version management,environment promotion, and release practices for low-code platforms.
Strong SQL skills; experience with SQL Server Reporting Services(SSRS) is preferred.
Experience working in Agile/Scrum, CI/CD, or DevOps deliverymodels.
ITIL certification is preferred