IVA Customer Experience (CX) Designer - Remote

Summary: The IVA Customer Experience (CX) Designer role focuses on enhancing customer interactions and experiences in a remote setting. The position emphasizes design strategies that improve customer satisfaction and engagement. It requires a strong understanding of customer needs and the ability to implement effective solutions. The role is classified as outside IR35, indicating a flexible working arrangement.

Key Responsibilities:

• Design and implement customer experience strategies for IVA services.
• Analyze customer feedback to identify areas for improvement.
• Collaborate with cross-functional teams to enhance service delivery.
• Develop user personas and journey maps to guide design decisions.
• Conduct usability testing to validate design concepts.

Key Skills:

• Experience in customer experience design or related field.
• Strong analytical and problem-solving skills.
• Proficiency in design tools and methodologies.
• Excellent communication and collaboration abilities.
• Understanding of customer journey mapping and user research.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other