ITSM Responsibilities: Candidate will own and help mature ITSM processes including:
- Incident Management
- Change Management
- Service Request Management
- SLA Management
- ITSM Governance
- ITSM Best Practices
Jira Service Management (JSM): The manager is specifically looking for someone who can:
- Configure Jira Service Management
- Build workflows
- Build forms/screens
- Create dashboards
- Configure queues
- Administer the platform
- Improve and maintain the environment