ITSM Project Manager
Posted Today by Xcede
Negotiable
Undetermined
Remote
Remote work, UK
Summary: The ITSM Project Manager role involves leading a key workstream within a major IT Service Management transformation programme for a global IT services organization. The position requires an experienced professional to drive service management improvements across a complex multi-region IT estate, focusing on ITIL process maturity and ServiceNow optimization. This is a part-time remote contract position with an initial duration of six months, likely to be extended. The role includes significant stakeholder engagement and governance management.
Key Responsibilities:
- Lead delivery of the ITSM workstream within a wider transformation programme
- Drive ITIL process maturity across Incident, Problem and Change management
- Coordinate delivery across internal teams, vendors and service providers
- Manage governance activities including planning, RAID tracking and reporting
- Engage with senior stakeholders across both business and IT functions
Key Skills:
- Proven Project Management experience delivering ITSM programmes
- Experience working with ServiceNow environments
- Strong understanding of ITIL service management frameworks
- Experience managing multi-vendor enterprise environments
- Strong stakeholder management and communication skills
Salary (Rate): undetermined
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ITSM Project Manager Contract - 6 months Initial (Likely Extension) | 3 Days Per Week (part time) | Remote
A leading global IT services organisation is delivering a key workstream within a major IT Service Management transformation programme for an international enterprise operating in the technology and sustainability space.
They are seeking an experienced ITSM Project Manager to lead delivery of service management improvements across a complex multi-region IT estate.
The programme focuses on service process standardisation, ServiceNow optimisation, and improving operational maturity across global IT operations.
Responsibilities
- Lead delivery of the ITSM workstream within a wider transformation programme
- Drive ITIL process maturity across Incident, Problem and Change management
- Coordinate delivery across internal teams, vendors and service providers
- Manage governance activities including planning, RAID tracking and reporting
- Engage with senior stakeholders across both business and IT functions
- Proven Project Management experience delivering ITSM programmes
- Experience working with ServiceNow environments
- Strong understanding of ITIL service management frameworks
- Experience managing multi-vendor enterprise environments
- Strong stakeholder management and communication skills
- 6-month initial contract (expected extension)
- 3 days per week
- Remote working, with occasional workshops likely in London or Cambridge