ITSM Migration Specialist

ITSM Migration Specialist

Posted 5 days ago by 1753661926

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Negotiable
Outside
Remote
USA
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Accounting Agile Methodology Data Migration Finance General Insurance IT Service Management JIRA Management Project Management Project Stakeholders Scrum (Software Development) Stakeholder Management System Requirements Transparency (Human-Computer Interaction)

Summary: We are seeking an experienced ITSM Migration Specialist to facilitate the migration from Zendesk Service Desk to Jira Service Management on a contract basis. The role can be performed remotely or from Indianapolis, Indiana, and involves ensuring a successful implementation of the migration project. The specialist will lead the migration process, configure Jira, and provide training and support to users post-migration. Strong expertise in ITSM migrations and Jira Service Management is essential for this position.

Key Responsibilities:

  • Lead the migration process from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.
  • Configure and optimize Jira Service Management to align with organizational requirements.
  • Collaborate with stakeholders to gather and analyze system requirements for the migration.
  • Provide expert guidance on data migration tools and techniques to facilitate a smooth transition.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Ensure compliance with best practices and industry standards throughout the project.
  • Document procedures, configurations, and lessons learned during the migration.
  • Conduct testing to validate the functionality and performance of the new system.
  • Offer training and support to users on Jira Service Management post-migration.
  • Maintain clear communication with all project stakeholders to ensure alignment and transparency.

Key Skills:

  • Proven experience in ITSM migrations, specifically from Zendesk Service Desk to Jira Service Management.
  • Strong knowledge of Jira Service Management configuration and administration.
  • Proficiency in data migration tools and techniques.
  • Familiarity with Agile Scrum methodologies and project management frameworks.
  • PMP certification or equivalent project management expertise.
  • Solid understanding of IT project management principles and practices.
  • Hands-on experience with Atlassian Jira and Zendesk platforms.
  • Excellent problem-solving and communication skills.

Salary (Rate): undetermined

City: Indianapolis

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Description

We are looking for an experienced ITSM Migration Specialist to join our team on a contract basis. This role involves assisting with the seamless migration from Zendesk Service Desk to Jira Service Management. Based in Indianapolis, Indiana, or working remotely, you'll play a key role in ensuring the successful implementation of this project.

Responsibilities:
Lead the migration process from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.
Configure and optimize Jira Service Management to align with organizational requirements.
Collaborate with stakeholders to gather and analyze system requirements for the migration.
Provide expert guidance on data migration tools and techniques to facilitate a smooth transition.
Troubleshoot and resolve any issues that arise during the migration process.
Ensure compliance with best practices and industry standards throughout the project.
Document procedures, configurations, and lessons learned during the migration.
Conduct testing to validate the functionality and performance of the new system.
Offer training and support to users on Jira Service Management post-migration.
Maintain clear communication with all project stakeholders to ensure alignment and transparency.

Requirements

Proven experience in ITSM migrations, specifically from Zendesk Service Desk to Jira Service Management.
Strong knowledge of Jira Service Management configuration and administration.
Proficiency in data migration tools and techniques.
Familiarity with Agile Scrum methodologies and project management frameworks.
PMP certification or equivalent project management expertise.
Solid understanding of IT project management principles and practices.
Hands-on experience with Atlassian Jira and Zendesk platforms.
Excellent problem-solving and communication skills.

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