ITSM / IT Service Delivery Engineer

Summary: The ITSM / IT Service Delivery Engineer role focuses on managing and improving IT service management processes. The position is remote, allowing for flexibility in work arrangements. The engineer will be responsible for ensuring effective service delivery and support within the IT environment. This role requires a strong understanding of IT service management frameworks and practices.

Key Responsibilities:

• Manage and improve IT service management processes.
• Ensure effective service delivery and support within the IT environment.
• Collaborate with cross-functional teams to enhance service quality.
• Monitor and report on service performance metrics.
• Implement ITSM tools and best practices.

Key Skills:

• Strong understanding of IT service management frameworks.
• Experience with ITSM tools and processes.
• Excellent communication and collaboration skills.
• Problem-solving and analytical abilities.
• Ability to work independently in a remote setting.

Salary (Rate): £60,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT