ITSM Engineer
Posted 3 days ago by RP International
Negotiable
Undetermined
Remote
United Kingdom
Summary: The ITSM Engineer role involves joining a dynamic team on a fully remote, initial 6-month contract. The position requires strong expertise in ITSM tools, particularly ServiceNow, along with scripting for automation and customization. The engineer will be responsible for administering the ITSM platform and collaborating with stakeholders to develop functional workflows. Key responsibilities also include managing ITSM modules and ensuring ongoing optimization of the service management processes.
Key Responsibilities:
- Administer and support the ITSM platform, including configuration, customization, and ongoing optimization.
- Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows.
- Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
- Utilize strong experience with ITSM tools (e.g., ServiceNow) and proficiency in scripting for automation and customization.
- Implement API integrations and web services (REST/SOAP) as needed.
- Ensure a solid understanding of ITIL framework and service management principles.
- Oversee CMDB, asset management, and service catalog setup.
Key Skills:
- Strong experience with ITSM tools (e.g., ServiceNow).
- Proficiency in scripting for automation and customization.
- Familiarity with API integrations and web services (REST/SOAP).
- Solid understanding of ITIL framework and service management principles.
- Experience with CMDB, asset management, and service catalog setup.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote.
Key components:
- Strong experience with ITSM tools (e.g., ServiceNow)
- Proficiency in scripting for automation and customization.
- Familiarity with API integrations and web services (REST/SOAP).
- Solid understanding of ITIL framework and service management principles.
- Experience with CMDB, asset management, and service catalog setup.
- Administer and support the ITSM platform, including configuration, customization, and ongoing optimization.
- Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows.
- Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Should this role speak to you, kindly send a copy of your latest CV to naushad.c@rpint.com