ITSM Developer
Summary: The ITSM Developer role involves serving as a strategic partner between business stakeholders and technology teams, focusing on Business Analysis, Process Improvement, and ServiceNow Development. The position requires gathering requirements, improving business processes, and leveraging AI for service management. The successful candidate will enhance employee experiences and operational efficiency through scalable solutions within ServiceNow. This is a remote position with quarterly travel required for PI Planning in Washington, D.C. or Wilmington, DE.
Key Responsibilities:
- Gather and document requirements from business stakeholders.
- Analyze and improve business processes.
- Design scalable solutions and configure/develop within ServiceNow.
- Drive adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities.
- Transform ServiceNow into the enterprise service delivery engine.
Key Skills:
- Experience in Business Analysis and Process Improvement.
- Proficiency in ServiceNow Development.
- Knowledge of AI Enablement through Now Assist.
- Strong analytical and problem-solving skills.
- Ability to drive adoption of ITSM solutions.
Salary (Rate): £40.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: ITSM Developer
Location: Washington, D.C. or Wilmington, DE (Remote)
Duration: 12+ Months
Note: Remote - Quarterly travel required for PI Planning (Washington, D.C. or Wilmington, DE).
Required Skills:
We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. This role combines Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist.
The successful candidate will be responsible for gathering and documenting requirements, analyzing and improving business processes, designing scalable solutions, configuring and developing within ServiceNow, and driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities.
This individual will help transform ServiceNow into the enterprise service delivery engine by improving employee experiences, increasing operational efficiency, and leveraging AI to automate and streamline service management processes.
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected undeAr federal, state, or applicable local law.
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