ITSM Consultant

Summary: The ITSM Consultant role focuses on assessing and improving IT Service Management (ITSM) processes while designing and implementing ITSM tools and solutions. The consultant will lead workshops, collaborate with teams, and provide training to ensure best practices are followed. Additionally, the role involves monitoring the effectiveness of ITSM processes and staying updated with industry trends. This position is remote and classified as outside IR35.

Key Responsibilities:

• Assess existing ITSM processes and identify improvement opportunities.
• Design, configure, and implement ITSM tools and solutions (e.g., Incident, Problem, Change, Request, CMDB).
• Lead and support ITSM process workshops with key stakeholders.
• Collaborate with IT and business teams to ensure ITSM best practices are adopted.
• Assist with tool integrations, reporting, and dashboard configurations.
• Provide guidance and training to teams on ITSM processes and tools.
• Ensure ITSM solutions comply with organizational policies and industry standards.
• Monitor and measure the effectiveness of ITSM processes and suggest enhancements.
• Stay current with ITIL updates, emerging ITSM trends, and technologies.

Key Skills:

• Experience with ITSM processes and tools.
• Knowledge of ITIL framework and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience in leading workshops and training sessions.
• Ability to monitor and measure process effectiveness.
• Familiarity with tool integrations and reporting.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT