ITSM Automation Engineer - W2 (NO C2C,1099) - Candidates Can NOT require visa sponsorship now or in the future - Posted by tauqeer
Posted 1 week ago by 1761903952
Negotiable
Outside
Remote
USA
Summary: The ITSM Automation Engineer role focuses on developing and maintaining automated workflows and integrations across various ITSM platforms, ensuring scalability, security, and efficiency. Candidates are expected to implement low-code/no-code automation solutions and design API integrations while monitoring performance and troubleshooting issues. A strong background in automation engineering, ITSM, and software development is required, along with proficiency in relevant automation tools. The position is remote and classified as outside IR35.
Key Responsibilities:
- Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms.
- Optimize customer knowledge base automation utilizing JIRA Bot and custom-built tools.
- Implement low-code/no-code automation solutions using Workato, Azure Foundry AI, and similar platforms.
- Work closely with ITSM, DevOps, and software development teams to ensure scalability, security, and efficiency of automation solutions.
- Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.
- Monitor automation performance, troubleshoot issues, and improve system efficiency.
- Collaborate with IT teams to enhance self-service capabilities through intelligent automation.
Key Skills:
- 5+ years of experience in automation engineering, ITSM, or software development.
- Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.
- Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.
- Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.
- Familiarity with low-code/no-code automation platforms and their best practices.
- Experience working with AI-driven automation tools.
- ITIL v4 or ITSM-related certifications.
- Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Looking for candidates that have developed and maintained automated workflows, integrations and custom solutions across ITSM platforms (Servicenow, Cherwell, Ivanti, BMC Helix or Jira Service Management). Candidates should have optimized customer knowledge base automation utilizing Jira Bot and custom built tools. Must have implemented low-code/no-code automation solutions using Workato, Azure Foundry AI or similar platforms. Must ensure scalability, security and efficiency of automation solutions. Design and maintain API integrations between ITSM tools, enterprise applications and third party services. Able to monitor automation performance, troubleshoot issues and improve system efficiency.
Required Qualifications
5+ years of experience in automation engineering, ITSM, or software development.
Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.
Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.
Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.
Familiarity with low-code/no-code automation platforms and their best practices.
Preferred Qualifications
Experience working with AI-driven automation tools.
ITIL v4 or ITSM-related certifications.
Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles.
Key Responsibilities
Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms.
Optimize customer knowledge base automation utilizing JIRA Bot and custom-built tools.
Implement low-code/no-code automation solutions using Workato, Azure Foundry AI, and similar platforms.
Work closely with ITSM, DevOps, and software development teams to ensure scalability, security, and efficiency of automation solutions.
Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.
Monitor automation performance, troubleshoot issues, and improve system efficiency.
Collaborate with IT teams to enhance self-service capabilities through intelligent automation.