ITOM Technical consultant
Posted 1 week ago by EA Team, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The ITOM Technical Consultant role focuses on implementing and supporting ServiceNow ITOM solutions, specifically in CMDB, Discovery, and Service Mapping. The consultant will be responsible for ensuring data quality and governance while collaborating with various teams to develop automated processes and custom solutions. This position is remote and requires extensive hands-on experience in enterprise environments. The ideal candidate will possess strong technical and soft skills to effectively engage with clients and stakeholders.
Key Responsibilities:
- Designing, developing, and configuring ServiceNow ITOM solutions
- Ensuring CMDB data quality, governance, and operational excellence
- Implementing CSDM-aligned CMDB solutions
- Developing automated processes for CMDB population and maintenance
- Creating and validating Service Maps
- Leading customer discussions and workshops on Discovery and Service Mapping
- Developing custom Discovery Patterns, Probes, and Sensors
- Collaborating with infrastructure teams, architects, and application SMEs
- Providing technical expertise on IT Operations and Configuration Management Database
Key Skills:
- Experience with ServiceNow CMDB and AMDB processes
- Strong understanding of CMDB data models, CI classes, relationships, and dependencies
- Experience with CMDB assessments, remediation, and data cleanup activities
- Knowledge of CMDB Normalization, Identification & Reconciliation Engine (IRE), and CMDB Health
- Experience with ServiceNow Discovery and Service Mapping
- Experience with RESTful and SOAP API integrations
- Strong ServiceNow customization and scripting experience
- Ability to work independently in a remote environment
- Excellent communication and client-facing skills
- Strong analytical and problem-solving abilities
- Experience conducting technical workshops and stakeholder discussions
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ITOM Technical Consultant (ServiceNow CMDB, Discovery & Service Mapping) – Remote
Location: Remote (USA)
Duration: Long-Term Contract
Employment Type: Contract
Job Description
We are seeking an experienced ServiceNow ITOM Technical Consultant with strong expertise in CMDB, Discovery, and Service Mapping implementations. The ideal candidate will have hands-on experience designing, developing, configuring, and supporting enterprise-scale ServiceNow ITOM solutions while ensuring CMDB data quality, governance, and operational excellence.
Responsibilities
The responsibilities of the ITOM Technical Consultant include:
- Designing, developing, and configuring ServiceNow ITOM solutions
- Ensuring CMDB data quality, governance, and operational excellence
- Implementing CSDM-aligned CMDB solutions
- Developing automated processes for CMDB population and maintenance
- Creating and validating Service Maps
- Leading customer discussions and workshops on Discovery and Service Mapping
- Developing custom Discovery Patterns, Probes, and Sensors
- Collaborating with infrastructure teams, architects, and application SMEs
- Providing technical expertise on IT Operations and Configuration Management Database
Requirements
Required Skills & Experience
- Experience with ServiceNow CMDB and AMDB processes
- Strong understanding of CMDB data models, CI classes, relationships, and dependencies
- Experience with CMDB assessments, remediation, and data cleanup activities
- Knowledge of CMDB Normalization, Identification & Reconciliation Engine (IRE), and CMDB Health
- Experience with ServiceNow Discovery and Service Mapping
- Experience with RESTful and SOAP API integrations
- Strong ServiceNow customization and scripting experience
- Ability to work independently in a remote environment
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CIS – Discovery
- ServiceNow CIS – Service Mapping
- ITIL Foundation Certification
- Additional ServiceNow ITOM certifications preferred
Required Technical Skills
ServiceNow ITOM, CMDB, CSDM, Discovery, Service Mapping, MID Server, IRE, CMDB Health, Normalization, JavaScript, REST API, SOAP API, Import Sets, Transform Maps, Probes, Sensors, Patterns, Integrations, Asset Management, Service Catalog
Soft Skills
- Excellent communication and client-facing skills
- Strong analytical and problem-solving abilities
- Experience conducting technical workshops and stakeholder discussions
If you have extensive hands-on experience with ServiceNow ITOM, CMDB, Discovery, and Service Mapping implementations in enterprise environments, we would like to hear from you.