ITOM/Event Management Implementation Specialist

ITOM/Event Management Implementation Specialist

Posted 2 weeks ago by 1752647762

Negotiable
Outside
Remote
USA

Summary: The ITOM/Event Management Implementation Specialist is responsible for configuring and managing event tables in ServiceNow, focusing on event management within the ITOM framework. The role requires extensive experience with ServiceNow ITOM and integration with various third-party systems. The specialist will also draft data flow architecture and ensure data integrity between systems. This position is fully remote and involves a contract duration of over six months.

Key Responsibilities:

  • Configure event tables within ServiceNow to efficiently handle alerts from third-party systems.
  • Manage bi-directional data transfer between ServiceNow and systems such as NetCool, OMMi, Splunk, Snowflake, and VictoriaMetrics.
  • Draft and articulate data flow architecture and process diagrams, ensuring clear documentation and communication of processes.
  • Configure ServiceNow to enable seamless data flow from ITOM to ITSM, facilitating incident creation and feedback to event sources.
  • Validate configuration items (CIs) in the ITOM/Event table against the CMDB to ensure data integrity.

Key Skills:

  • Proficiency in integrating ServiceNow with systems such as Splunk, Snowflake, OMMi, NetCool, and Victoria Metrics.
  • Strong understanding of event management and ITOM processes within ServiceNow.
  • Ability to create and interpret process diagrams and data flow architectures.
  • Experience in configuring and managing ServiceNow ITOM and ITSM modules.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: ITOM/Event Management Implementation Specialist

Location: 100% Remote role

Duration: 6+ months Contract

Job Description :

We are looking for a skilled professional to join our team as an ITOM/Event Management Implementation Specialist. The ideal candidate will have extensive experience with ServiceNow ITOM, specifically in event management, and will be responsible for configuring and managing event tables in ServiceNow.

Key Responsibilities:

  • Configure event tables within ServiceNow to efficiently handle alerts from third-party systems.
  • Manage bi-directional data transfer between ServiceNow and systems such as NetCool, OMMi, Splunk, Snowflake, and VictoriaMetrics.
  • Draft and articulate data flow architecture and process diagrams, ensuring clear documentation and communication of processes.
  • Configure ServiceNow to enable seamless data flow from ITOM to ITSM, facilitating incident creation and feedback to event sources.
  • Validate configuration items (CIs) in the ITOM/Event table against the CMDB to ensure data integrity.

Required Skills and Experience:

  • Proficiency in integrating ServiceNow with systems such as Splunk, Snowflake, OMMi, NetCool, and Victoria Metrics.
  • Strong understanding of event management and ITOM processes within ServiceNow.
  • Ability to create and interpret process diagrams and data flow architectures.
  • Experience in configuring and managing ServiceNow ITOM and ITSM modules.