ITIL Change manager

Summary: The ITIL Change Manager role involves owning and executing the Change Management process within a remote contract position based in London, UK. The position requires effective organization and planning skills to manage Change Requests, assess risks, and communicate changes to stakeholders. The Change Manager will also act as a Subject Matter Expert and work to enhance existing processes. Building relationships with various operational and project stakeholders is essential for success in this role.

Key Responsibilities:

• Own, execute, and drive the Change Management process.
• Log and progress all current Changes with accurate impact statements.
• Risk assess and prioritize Changes with appropriate severity.
• Identify, escalate, and manage risks and issues for effective deployment.
• Identify new ways of working to enhance existing processes.
• Act as a Change Management Subject Matter Expert (SME).
• Communicate planned Changes to impacted customers and stakeholders.
• Build and maintain relationships with Operational Leads, Service Managers, Project/Programme Managers, Customers, and Suppliers.

Key Skills:

• Strong knowledge of ITIL Change Management processes.
• Effective organization and planning skills.
• Ability to assess risks and prioritize changes.
• Excellent communication skills for stakeholder engagement.
• Experience in building relationships with various operational roles.
• Problem-solving skills to identify new ways of working.
• Experience in managing Change Requests.

Salary (Rate): £30.00/hr

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT