ITIL Change Manager
Posted 3 days ago by SR2 | Socially Responsible Recruitment | Certified B Corporation™
£550 Per day
Outside
Remote
London Area, United Kingdom
Summary: The role of ITIL Change Manager involves leading transformation initiatives within a large-scale government programme, focusing on the development and implementation of a new organisation-wide support model for data management. The ideal candidate will possess extensive experience in change management for IT solutions, particularly within government settings, and will be adept in structured frameworks like ITIL and Prosci ADKAR. This position requires strong facilitation skills and a proven track record in delivering complex change across multiple organisations. The role is remote and outside IR35, with an immediate start date.
Key Responsibilities:
- Lead change management initiatives for IT solutions within government programmes.
- Develop and embed a new organisation-wide support model for managing and using data.
- Utilize structured frameworks such as Prosci ADKAR, ITIL, and MSP/PRINCE2 Agile.
- Shape and lead contributions to business cases for new public-sector services.
- Define, evidence, and assess the benefits of new services and products.
- Design organisational models that span multiple stakeholders and suppliers.
- Deliver change across large, complex, multi-organisation programmes.
- Facilitate workshops, co-design activities, and governance forums.
Key Skills:
- Extensive experience in change management and transformation programmes.
- Proficiency in ITIL, Prosci ADKAR, and MSP/PRINCE2 Agile frameworks.
- Deep knowledge of service transition, organisational change, and benefits realisation methodologies.
- Strong facilitation and workshop leadership skills.
- Experience working in agile delivery environments.
- Ability to define and assess benefits of new services.
- Track record of delivering change across complex programmes.
Salary (Rate): £550 daily
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
ITIL / Operating Model / Service Design Outside IR35 | Remote | Start ASAP | £500 - £550 | 3 months
SR2 is working with a consultancy on a large scale government programme. We are looking for a Change Manager / Transformation Manager, who has a wealth of experience working on technical programmes within government. The successful candidate will have experience on change programmes for IT solutions such as ITIL / Operating Model / Service Design.
This transformation programme is looking at building and embedding a new organisation-wide support model for managing and using data, including new processes, governance, tooling, and ways of working. Recent proven experience working with agile delivery environment and adhering to Government Digital Service Standards. Practical experience using structured frameworks such as Prosci ADKAR, ITIL, and MSP/PRINCE2 Agile. Deep knowledge of service transition, organisational change, and benefits realisation methodologies.
Experience shaping and leading contributions to business cases for new public-sector services. Ability to define, evidence, and assess the benefits of new services and products. Proven capability in designing organisational models that span multiple stakeholders and suppliers Track record of delivering change across large, complex, multi-organisation programmes. Strong facilitation skills, including leading workshops, co-design activities, and governance forums.
Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.