IT Technical Support Consultant
Posted 6 days ago by osapiens
Negotiable
Undetermined
Remote
England, United Kingdom
Summary: The IT Technical Support Consultant role involves providing first and second-line technical support to end-users, troubleshooting issues, and implementing effective solutions across IT systems and applications. The position requires a minimum of two years of experience in IT support and a degree in a related field. The consultant will also be responsible for maintaining documentation and supporting ongoing IT improvements. Proficiency in ticketing tools and strong communication skills are essential for success in this role.
Key Responsibilities:
- Provide first and second-line technical support to end-users across software and applications.
- Diagnose and resolve technical issues through ticketing tool.
- Set up and configure new tenants, user accounts, and software environments.
- Maintain accurate documentation of support requests, solutions, and troubleshooting steps.
- Escalate complex issues to senior technical teams where necessary.
- Support ongoing IT improvements and system upgrades.
Key Skills:
- Minimum 2 years’ experience in IT support, helpdesk support, or technical support role.
- Degree in IT, Computer Science, Software Engineering, or related field.
- Familiar with ticketing tools such as Azure.
- Clear communicator with strong customer service skills.
- Ability to work independently and manage time effectively.
- Familiar with API and system integration related topics.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Technical Support Consultant
Location: Remote
Contract: Full-time
Experience Required: Minimum 2 years
We are looking for a skilled IT Technical Support Consultant to join our growing team. The ideal candidate will have hands-on experience supporting users, troubleshooting issues, and providing effective solutions across IT systems and applications.
Key Responsibilities
- Provide first and second-line technical support to end-users across software and applications.
- Diagnose and resolve technical issues through ticketing tool
- Set up and configure new tenants, user accounts, and software environments.
- Maintain accurate documentation of support requests, solutions, and troubleshooting steps.
- Escalate complex issues to senior technical teams where necessary.
- Support ongoing IT improvements and system upgrades.
Requirements
- Minimum 2 years’ experience in IT support, helpdesk support, or technical support role.
- Degree in IT, Computer Science, Software Engineering, or related field.
- Familiar with ticketing tools such as Azure
- Clear communicator with strong customer service skills.
- Ability to work independently and manage time effectively.
- Familiar with API and system integration related topics
What We’re Looking For
- Someone who enjoys problem-solving and helping others.
- A proactive and positive approach to service.
- Eagerness to continue developing technical skills.
- German and Spanish language is beneficial