IT Systems Administrator & Operations Specialist, MacOS, MDM, Google Workspace Required, Work From Home, 6 Month Contract - G

We are seeking a hands-on IT Systems Administrator & Operations Specialist to independently operate and maintain the internal IT environment for a globally distributed workforce.

This is a 6 month contract opportunity. This position is 100% Remote and ONLY open for US candidates. Must be able to prove US residency.

IT Systems Administrator & Operations Specialist Responsibilities:

• Administer Google Workspace, user accounts, groups, permissions, core productivity tools, and approved SaaS applications.
• Execute onboarding/offboarding provisioning and deprovisioning; maintain role-based access and accurate access records in coordination with People Operations and Security.
• Configure and troubleshoot SSO, MFA, authentication, application access, and identity workflows, including Access Owl where applicable.
• Maintain system settings, licenses, integrations, operational documentation, and standard procedures; implement approved configuration changes and tool migrations.

Endpoint Management & IT Support - 40%

• Administer macOS endpoints through Mosyle MDM (Mobile Device Management) and Apple Business Manager, including enrollment, profiles, software deployment, patching, encryption, compliance, and remote wipe.
• Own device lifecycle operations: procurement coordination, setup, shipment, refresh, returns, secure disposal, and global asset inventory.
• Provide hands-on Tier II support for employees and contractors, resolving device, software, connectivity, SaaS, and authentication issues independently.
• Manage and prioritize support requests, document resolutions, improve repeatable workflows, and escalate production-infrastructure or complex security matters to their owners.

Security Controls, Compliance & Integration Support - 25%

• Execute Security-approved endpoint and identity controls, including device configuration, patching, encryption, access changes, and remediation of identified issues.
• Provide device inventories, configuration records, and access evidence for Security-led SOC 2, ISO 27001, and ISO 42001 activities; assist with access reviews.
• Support approved Pearson integration activities such as endpoint tooling changes, identity migrations, system configuration updates, documentation, and knowledge transfer.
• Coordinate with InfoSec, Infrastructure Engineering, and Pearson counterparts while maintaining operational continuity and clear ownership boundaries.

IT Systems Administrator & Operations Specialist Qualifications:

• Approximately 3–7 years of hands-on IT systems administration or IT operations experience, with the ability to work independently as a contractor.
• Strong MacOS troubleshooting and endpoint management experience; practical Mobile Device Management (MDM) administration (Mosyle preferred; Jamf or Kandji relevant) and familiarity with Apple Business Manager.
• Demonstrated Google Workspace administration, SaaS application management, user provisioning, SSO, MFA, and access control experience.
• Strong Tier II technical troubleshooting, device lifecycle management, ticket prioritization, and clear technical documentation.
• Working knowledge of endpoint security fundamentals, including encryption, patch management, configuration compliance, and access review evidence.
• Comfort supporting a distributed, remote-first organization and coordinating across People Operations, Security, and Engineering without relying on a large IT support team.
• Preferred: Access Owl, basic Bash or PowerShell scripting, Windows administration, security audit support, and enterprise IT integration or migration experience.

What success looks like:

• Employees receive timely, dependable IT support, and common issues are resolved independently with repeatable documentation.
• Mac devices remain properly enrolled, configured, patched, encrypted, inventoried, and compliant with approved endpoint policies.
• Google Workspace, SaaS access, onboarding/offboarding, SSO, and MFA operate reliably with accurate access records.
• Security-led controls and audit evidence are implemented and maintained without transferring governance ownership to IT.
• Pearson integration work is supported through orderly changes, clear documentation, and minimal disruption to daily operations.

Benefits not included as this is a contract position.