IT Support Technician II
Posted 5 days ago by 1750344642
Negotiable
Outside
Remote
USA
Summary: DPP is seeking an IT Support Technician II for a fully remote position, requiring candidates to work from the Eastern time zone. The role involves providing computer, hardware, and software support to employees, including troubleshooting and recommending hardware and software solutions. Candidates must possess strong customer service skills and technical knowledge in IT support. An associate's degree and relevant experience are required for this position.
Key Responsibilities:
- Provide computer, hardware, and software support to employees.
- Install, troubleshoot, service, and repair desktop/laptop computers and network equipment.
- Investigate employees' information, network, and communications needs and recommend software and hardware purchases.
Key Skills:
- IT customer service
- Software troubleshooting
- RSA
- VPN
- Excellent written and verbal communication skills
- Basic knowledge of current IT technical standards
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
DPP is seeking an IT Support Technician for a fully remote opportunity with our client in Herndon, VA.
Work arrangement:
- Fully remote but must be working from the Eastern time zone.
- W2 position; 12 months
- ship is required for this role.
- As the IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
- You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and network equipment, providing personal computer, hardware, and software support and installing attendant software.
- You'll investigate the information, network, and communications needs of the organization s employees and make recommendations regarding software and hardware purchases to meet those needs.
- IT customer service
- Software troubleshooting
- RSA
- VPN
- IT support
- Translate
- Printers
- Excellent written and verbal communication skills
- Customer/solution ownership, an overall drive for excellence
- Team-focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- * Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
- Associate's degree in a related field of study with 2 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00334).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
: Candidates with ship are encouraged to apply. Residency requirements may apply. EOE/AA/V/D