Summary: The role of IT Support Specialist at JamPot involves providing technical assistance and support to clients, ensuring their IT infrastructure operates effectively. This freelance position is predominantly remote and requires candidates based in the UK. The company emphasizes respect and communication, aiming to deliver high-quality service through its contractors.

Key Responsibilities:

• Provide first and second-line technical support to clients, troubleshooting hardware and software issues
• Assist users in resolving technical problems efficiently and effectively
• Install, configure, and maintain hardware and software systems
• Conduct regular system monitoring and issue diagnosis
• Document support tickets and maintain accurate records of client interactions
• Perform system backups and data recovery procedures
• Keep up-to-date with the latest developments in IT support, tools, and technologies
• Execute on new ways of working, leveraging the latest software solutions
• Assist with user transfers and IT equipment deployment

Key Skills:

• Proven experience as an IT Support Specialist or similar role
• Strong knowledge of computer hardware, software, and networking concepts
• Experience in diagnosing and troubleshooting technical issues
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service skills
• Familiarity with remote desktop support tools and techniques
• Ability to work independently and manage multiple tasks remotely
• Registered with the Information Commissioners Office (ICO)
• Freelancer Professional Indemnity Insurance
• Knowledge of IT security best practices and compliance standards
• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are preferred
• Experience with cloud applications and services is a plus
• Familiarity with operating systems including Windows, macOS, and Linux is beneficial
• Basic scripting skills or experience with automation tools is an advantage
• Ability to provide training and support to end-users
• Proactive and adaptable with a strong willingness to learn

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT