IT Support Engineer - 1st/2nd Line
Posted 1 week ago by Applause IT Ltd on JobServe
£160 Per day
Undetermined
Remote
Manchester, UK
Summary: The IT Support Engineer (1st/2nd Line) role involves providing technical support for internal users and client environments, primarily utilizing Microsoft technologies. This remote position requires strong experience in a helpdesk environment, focusing on troubleshooting and resolving incidents across various systems. The contract is for three months, with potential for extension based on project needs.
Key Responsibilities:
- Provide 1st and 2nd line technical support as part of the internal and external helpdesk function
- Troubleshoot and resolve incidents across user desktops, laptops, and remote environments
- Support Windows-based systems, including installation, configuration, and ongoing troubleshooting
- Assist with administration of Microsoft 365, Exchange, and Active Directory
- Support Azure-based environments and Group Policy management
- Set up and support VPNs and user access policies
- Work collaboratively with other support engineers and escalate issues where necessary
Key Skills:
- 5 + years experience in an IT Support Engineer or Service Desk Analyst role (1st and 2nd line)
- Strong knowledge of Microsoft technologies:
- Windows 10/11 and Windows Server
- Office 365/Microsoft 365
- Active Directory and Group Policy
- Azure administration
- Exchange Online
- Familiarity with VPN configuration and remote access support
- Confident working independently and resolving technical issues remotely
Salary (Rate): 160
City: Manchester
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT