IT Support Analyst
Posted 2 days ago by TEKsystems
Negotiable
Inside
Remote
Edinburgh, GB-SCT, UK
Summary: The IT Support Analyst role is focused on providing support to a platform team in Edinburgh, addressing a significant increase in support tickets due to company growth. The position is fully remote, with a preference for candidates based in Scotland for occasional office visits. The contract is for an initial six months and is classified as inside IR35. Standard working hours are 9-5.
Key Responsibilities:
- Assist the platform team with IT support tickets.
- Provide 1st and 2nd line support to internal colleagues.
- Manage incidents and requests through a ticketing system (JIRA).
- Support IT infrastructure, including Windows and Active Directory.
- Utilize Mac/Linux operating systems for support tasks.
Key Skills:
- 3+ years of experience in 1st line or 2nd line support.
- Experience with MacBook and Linux operating systems.
- Proficiency in using a ticketing system, preferably JIRA.
- Knowledge of incident and request management.
- Experience with IT infrastructure and desktop support.
Salary (Rate): £160.00 Daily
City: Edinburgh
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Support Analyst
Our Edinburgh based client are looking to onboard 2-3 IT Support Analyst's to assist their platform team with a large uptake in tickets in the past 2 years with no sign of this slowing down due to the company growth. This role will be FULLY REMOTE but the preference would be for candidates to be based in Scotland if ever required to go to office for ease. The role works standard 9-5 hours and will be INSIDE IR35.
Top Skills;
- 3+ years working in a 1st line or 2nd line support capacity
- MacBook's have been given to all staff, thus specific Mac/Linux operating system experience would be ideal
- Experience working in a ticket system role, JIRA is used here
- Incident Management/Request Management
- IT Infrastructure experience with Desktop's and supporting internal colleagues (Windows, Active Directory etc)
This is an initial 6 month, fully remote contract operating INSIDE IR35 as mentioned.
LocationEdinburgh, UK
Rate/Salary150.00 - 160.00 GBP Daily
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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