IT Service Transformation Project Manager (OS IR35)
Posted 6 days ago by CODA Technology Services
Negotiable
Undetermined
Remote
London Area, United Kingdom
Summary: The IT Service Transformation Project Manager will lead the Service workstream within a global Target Operating Model programme for a prominent retail organization. This primarily remote role involves delivering a future-state IT Service Operating Model in accordance with ITIL standards and managing various service management initiatives. The Project Manager will work closely with subject matter experts and stakeholders to ensure successful implementation and operational readiness.
Key Responsibilities:
- Lead delivery of the Service workstream within the wider IT TOM programme.
- Partner with SMEs to define and implement service processes aligned to ITIL standards.
- Oversee enterprise service management initiatives, including tool implementations and process improvements.
- Interface with system integrators and third-party suppliers to ensure delivery objectives.
- Provide structured reporting to Senior Management and via the PMO on status, risks, dependencies, and financials.
- Drive global stakeholder engagement to ensure operational readiness, service continuity, and adoption.
Key Skills:
- Proven experience delivering IT service transformation in global organisations.
- Experience implementing SIAM or multi-vendor service integration models.
- Strong working knowledge of ITIL standards.
- Experience delivering within large-scale TOM or enterprise transformation programmes.
- Experience reporting to Senior Management and working within PMO-governed projects.
- Confident operating in ambiguous, fast-moving transformation environments.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are seeking an experienced IT Service Transformation Project Manager to lead the Service workstream within a global Target Operating Model (TOM) programme for a leading global retail organisation. The role is primarily remote, with occasional travel to UK offices. The role focuses on leading the delivery of a future-state IT Service Operating Model, working to ITIL standards, and overseeing a range of service management initiatives. The Project Manager will collaborate closely with SMEs across service management, tooling, architecture, vendor management, and operations.
Key Responsibilities
- Lead delivery of the Service workstream within the wider IT TOM programme.
- Partner with SMEs to define and implement service processes aligned to ITIL standards.
- Oversee enterprise service management initiatives, including tool implementations and process improvements.
- Interface with system integrators and third-party suppliers to ensure delivery objectives.
- Provide structured reporting to Senior Management and via the PMO on status, risks, dependencies, and financials.
- Drive global stakeholder engagement to ensure operational readiness, service continuity, and adoption.
Required Experience
- Proven experience delivering IT service transformation in global organisations.
- Experience implementing SIAM or multi-vendor service integration models.
- Strong working knowledge of ITIL standards.
- Experience delivering within large-scale TOM or enterprise transformation programmes.
- Experience reporting to Senior Management and working within PMO-governed projects.
- Confident operating in ambiguous, fast-moving transformation environments.
If this engagement sounds interesting, please do contact me for a discussion. Thanks Steve