IT Service Manager
Posted 3 days ago by 1755658689
£500 Per day
Inside
Remote
UK (Remote)
Summary: The role of Service Asset and Configuration Manager involves managing service asset and configuration processes, with a focus on continual service improvements. The position requires government experience and SC clearance, along with expertise in ServiceNow and ITIL frameworks. The role mandates a minimum of one day per week onsite and is classified as inside IR35. The primary responsibilities include designing automated workflows and managing service level agreements across various platforms.
Key Responsibilities:
- Design and implement automated workflows to streamline service delivery and change
- Support pipeline deployment automation and continuous delivery
- Manage integration of IT services across platforms, including Dynamics and CRM
- Drive improvements in service level management, ensuring SLAs are defined and monitored and processes aligned with Best Practice and fit for purpose.
- Collaborate with stakeholders to improve service management best practice across the organisation
- Ensure compliance with ITIL and other relevant service management
Key Skills:
- Strong understanding of Common Service Data Model (CSDM) and its application in service
- Experience in designing and implementing automated workflows and change
- Proven track record in service level management and SLA
- Expertise in IT service integration, particularly with ServiceNow and Dynamics
- Knowledge of ITIL framework and service management best
- Excellent stakeholder engagement and communication
Salary (Rate): £500 daily
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
WA Consultants are searching for a Service Asset and Configuration Manager for our client – inside IR35, 1 day per week onsite is a minimum requirement. Government experience and SC clearance required. £500 umbrella rate per day
This role requires expertise in Service Asset and Configuration Management (preferable in the ServiceNow Common Services Data Model (CSDM)), Integration, Change Management, and Service Level Management and the primary purpose is to drive continual service improvements to the processes.
Specific work packages are likely to include the Integration of Product, Service and Contract information across Service Now and Dynamics platforms. Implementation of Dynamic IT Change models and work to mature our approach to Service Level Management
Key Responsibilities:
- Design and implement automated workflows to streamline service delivery and change
- Support pipeline deployment automation and continuous delivery
- Manage integration of IT services across platforms, including Dynamics and CRM
- Drive improvements in service level management, ensuring SLAs are defined and monitored and processes aligned with Best Practice and fit for purpose.
- Collaborate with stakeholders to improve service management best practice across the organisation
- Ensure compliance with ITIL and other relevant service management
Essential Skills and Experience:
- Strong understanding of Common Service Data Model (CSDM) and its application in service
- Experience in designing and implementing automated workflows and change
- Proven track record in service level management and SLA
- Expertise in IT service integration, particularly with ServiceNow and Dynamics
- Knowledge of ITIL framework and service management best
- Excellent stakeholder engagement and communication
Desirable Skills and Experience:
- Experience in a public sector or government environment with experience of regulated
- Knowledge of digital, data, and technology trends and
- Relevant certifications, such as ITIL, PRINCE2, or
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