IT Service Desk Team Lead

Summary: The IT Service Desk Team Lead is responsible for overseeing the service desk operations, ensuring efficient support for IT services. This role involves managing a team, addressing escalated issues, and implementing best practices for service delivery. The position is fully remote, allowing for flexibility in work arrangements.

Key Responsibilities:

• Lead and manage the IT service desk team.
• Ensure timely resolution of IT support requests.
• Implement and maintain service desk processes and best practices.
• Monitor team performance and provide coaching and support.
• Address escalated issues and ensure customer satisfaction.

Key Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Experience with IT service management tools.
• Problem-solving and analytical skills.
• Knowledge of ITIL best practices.

Salary (Rate): £45,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT