IT Service Desk Support

Summary: We are seeking a Service Desk Support Analyst to deliver first-level technical support to end users, focusing on troubleshooting hardware, software, and network issues. The role emphasizes maintaining high customer satisfaction and ensuring timely incident resolution. The candidate should have relevant experience in Service Desk or IT Support roles.

Key Responsibilities:

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Ensure high levels of customer satisfaction.
• Resolve incidents in a timely manner.
• Utilize ticketing systems for issue tracking.
• Manage user accounts in Active Directory.
• Perform basic hardware troubleshooting.

Key Skills:

• Experience in Service Desk / IT Support / Help Desk roles.
• Strong knowledge of Windows OS (Windows 10/11).
• Proficiency in Microsoft Office 365.
• Basic networking knowledge (VPN, DNS, IP concepts).
• Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.).
• Familiarity with Active Directory and user management.
• Basic understanding of hardware troubleshooting.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT