IT Service Desk Professional - PA Remote EST
Posted 1 day ago by KE Staffing
Negotiable
Undetermined
Remote
Remote
Summary: The IT Service Desk Professional role requires a candidate with a minimum of six months of related experience, focusing on troubleshooting and installation of computer, printer, and network systems. The position emphasizes customer service skills and the ability to work both independently and as part of a team, particularly in a healthcare setting. Candidates must demonstrate a commitment to service excellence and be available for evening, weekend, and holiday coverage as needed.
Key Responsibilities:
- Diagnose and troubleshoot Microsoft products.
- Resolve issues with healthcare/clinical applications.
- Provide superior customer service and maintain excellent phone etiquette.
- Document issues and resolutions effectively.
- Work collaboratively in a team environment and independently.
- Travel up to 5% as required.
- Work evening, weekend, and holiday shifts as scheduled.
Key Skills:
- 6 months of related experience.
- Technical certifications may be considered in lieu of educational requirements.
- Knowledge of computer, printer, and network troubleshooting and installation procedures.
- Ability to demonstrate commitment to service excellence and core values.
- Excellent documentation skills.
- High school diploma/GED and one-year certificate from college or technical school or equivalent experience.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
6 months of related experience - A combination of experience and/or technical certifications may be considered in lieu of the educational requirements - Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to Client s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in everyday performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette - Excellent documentation skills - Ability to work evening, weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%
Education: - Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service-related experience and/or training or equivalent combination of education and experience