Summary: The IT Service Desk Professional I role involves providing technical support and troubleshooting for computer, printer, and network issues, particularly in healthcare applications. The position requires strong customer service skills and the ability to work both independently and as part of a team. Candidates should have a minimum of six months of related experience and a commitment to the company's values. The role may require evening, weekend, and holiday coverage.

Key Responsibilities:

• Provide technical support and troubleshooting for computer, printer, and network issues.
• Diagnose and troubleshoot Microsoft products and healthcare/clinical applications.
• Demonstrate superior customer service skills and phone etiquette.
• Document issues and resolutions effectively.
• Work collaboratively in a team environment and independently.
• Commit to the company's values in all interactions.
• Be available for evening, weekend, and holiday coverage.

Key Skills:

• Six months of related experience.
• Knowledge of computer, printer, and network troubleshooting and installation procedures.
• Ability to diagnose and troubleshoot Microsoft products.
• Experience with healthcare/clinical applications.
• Strong customer service skills.
• Excellent documentation skills.
• Ability to work independently and in a team.
• High school diploma/GED and relevant technical certification or equivalent experience.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT