Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership.
Key Responsibilities
- Troubleshoot computer, printer, network, and Microsoft product issues
- Support healthcare/clinical applications
- Log incidents, document solutions, and maintain knowledgebase updates
- Escalate complex issues to appropriate support teams
- Communicate status updates and ensure customer satisfaction
- Provide on-call support, including evenings/weekends as scheduled
- Identify trends and report recurring issues
- Assist with additional Service Desk projects as needed
Required Skills & Experience
- 3+ years of IT support or related experience (or certifications in lieu of education)
- Knowledge of IT troubleshooting and installations
- Strong customer service and phone etiquette
- Excellent documentation and communication skills
- Ability to work independently and in team environments
- Flexibility for off-hours coverage
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level