IT Service Desk Professional
Posted 4 days ago by Tranzeal, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The IT Service Desk Professional is responsible for providing frontline IT support by diagnosing and resolving hardware, software, and network issues. This role emphasizes delivering first-contact resolution while ensuring excellent customer service and ownership of issues. The position requires a proactive approach to troubleshooting and maintaining effective communication with customers. The professional will also assist with additional Service Desk projects as needed.
Key Responsibilities:
- Troubleshoot computer, printer, network, and Microsoft product issues
- Support healthcare/clinical applications
- Log incidents, document solutions, and maintain knowledgebase updates
- Escalate complex issues to appropriate support teams
- Communicate status updates and ensure customer satisfaction
- Provide on-call support, including evenings/weekends as scheduled
- Identify trends and report recurring issues
- Assist with additional Service Desk projects as needed
Key Skills:
- 3+ years of IT support or related experience (or certifications in lieu of education)
- Knowledge of IT troubleshooting and installations
- Strong customer service and phone etiquette
- Excellent documentation and communication skills
- Ability to work independently and in team environments
- Flexibility for off-hours coverage
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Professional
Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership.
Key Responsibilities
-
Troubleshoot computer, printer, network, and Microsoft product issues
-
Support healthcare/clinical applications
-
Log incidents, document solutions, and maintain knowledgebase updates
-
Escalate complex issues to appropriate support teams
-
Communicate status updates and ensure customer satisfaction
-
Provide on-call support, including evenings/weekends as scheduled
-
Identify trends and report recurring issues
-
Assist with additional Service Desk projects as needed
Required Skills & Experience
-
3+ years of IT support or related experience (or certifications in lieu of education)
-
Knowledge of IT troubleshooting and installations
-
Strong customer service and phone etiquette
-
Excellent documentation and communication skills
-
Ability to work independently and in team environments
-
Flexibility for off-hours coverage