IT Service Desk Analyst - Remote
Posted Today by Brookwood Recruitment Ltd
£150 Per day
Inside
Remote
Slough, England, United Kingdom
Summary: The IT Service Desk Analyst role is a remote position focused on providing 1st and 2nd line technical support to a large user base within a fast-paced organization. The analyst will troubleshoot hardware and software issues, manage user accounts, and ensure IT services remain available around the clock. This position requires strong communication skills and a customer-focused mindset, with opportunities for learning and development in enterprise technologies. The role is critical as the first point of contact for IT issues, with responsibilities that vary daily.
Key Responsibilities:
- Provide 1st & 2nd line technical support via phone and remote tools
- Troubleshoot hardware and software issues across a large user base
- Manage user accounts, permissions, password resets and access requests
- Resolve Microsoft 365, Windows and virtual desktop incidents
- Log and track tickets through an ITSM system and meet SLAs
- Escalate complex incidents to specialist teams when required
- Support major incidents and communicate updates to users
- Assist with onboarding devices and system access for staff
- Maintain documentation and contribute to knowledge articles
- Deliver clear technical guidance to non-technical users
Key Skills:
- Previous IT Service Desk / Helpdesk experience
- Strong troubleshooting and communication skills
- Customer-focused mindset and attention to detail
- Ability to prioritise and work in a high-demand environment
- Enthusiastic team player eager to learn and develop
Salary (Rate): £150/day
City: Slough
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst
Location - Remote
Rate - £150/day (inside IR35)
Duration - Until end of June 2026 initally (likely extensions)
Are you passionate about technology and helping people? We’re looking for a Service Desk Analyst to join a large, fast-paced organisation supporting thousands of users across multiple locations. This is a critical frontline IT role where no two days are the same. You’ll be the first point of contact for IT issues, providing remote support, troubleshooting technical problems, and ensuring services remain available around the clock.
The Role
Working as part of a service desk, you will:
- Provide 1st & 2nd line technical support via phone and remote tools
- Troubleshoot hardware and software issues across a large user base
- Manage user accounts, permissions, password resets and access requests
- Resolve Microsoft 365, Windows and virtual desktop incidents
- Log and track tickets through an ITSM system and meet SLAs
- Escalate complex incidents to specialist teams when required
- Support major incidents and communicate updates to users
- Assist with onboarding devices and system access for staff
- Maintain documentation and contribute to knowledge articles
- Deliver clear technical guidance to non-technical users
Tech Environment
You’ll gain exposure to enterprise technologies such as:
- Active Directory & Identity Management
- Microsoft 365 / Exchange Online
- Windows environments
- Virtual desktops (Citrix or similar)
- Endpoint management & cloud platforms (e.g. Azure / MDM)
- ITSM tools (e.g. ServiceNow)
What We’re Looking For
Previous IT Service Desk / Helpdesk experience
Strong troubleshooting and communication skills
Customer-focused mindset and attention to detail
Ability to prioritise and work in a high-demand environment
Enthusiastic team player eager to learn and develop
Apply today for immediate consideration!