IT Service Desk Analyst
Posted 1 day ago by Ab Ovo Inc
Negotiable
Undetermined
Remote
Remote
Summary: The IT Service Desk Analyst role involves providing technical support for healthcare and clinical applications, requiring a blend of educational qualifications and practical experience. The position emphasizes customer service excellence and the ability to work both independently and as part of a team. Candidates must demonstrate strong troubleshooting skills and a commitment to organizational values. Flexibility in working hours and the ability to handle confidential information are also essential.
Key Responsibilities:
- Provide technical support for healthcare/clinical applications.
- Troubleshoot and resolve issues related to computers, printers, and networks.
- Diagnose and troubleshoot Microsoft products.
- Deliver superior customer service and maintain professional phone etiquette.
- Document technical issues and resolutions effectively.
- Work collaboratively in a team environment and independently as needed.
- Participate in evening, weekend, and holiday coverage as scheduled.
- Travel up to 5% as required.
- Handle confidential information with discretion and judgment.
Key Skills:
- Associate's degree in Computer Science/Information Systems or similar technical major.
- Six months of related experience.
- Combination of experience and/or technical certifications may substitute for educational requirements.
- Ability to solve issues with healthcare/clinical applications.
- Knowledge of troubleshooting and installation procedures for computers, printers, and networks.
- Demonstrated ability to diagnose and troubleshoot Microsoft products.
- Commitment to values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
- Superior customer service skills and phone etiquette.
- Excellent documentation skills.
- Ability to work evening, weekend, and holiday coverage as needed.
- Ability to travel up to 5%.
- Ability to handle confidential information with discretion and judgment.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
- Associate s degree in Computer Science/Information Systems (or similar technical major) from an accredited college
- Six months of related experience
- A combination of related experience and/or technical certifications may be considered in lieu of the educational requirements
- Demonstrated ability to solve issues with healthcare/clinical applications
- Knowledge of computer, printer, and network troubleshooting and installation procedures
- Demonstrated ability to diagnose and troubleshoot Microsoft products
- Commitment to values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in everyday performance and interactions
- Demonstrated ability to work in a team environment, as well as independently
- Superior customer service skills and phone etiquette
- Excellent documentation skills
- Ability to work evening, weekend, and holiday coverage as needed and scheduled
- Ability to travel up to 5%
- Ability to deal with confidential information and/or issues using discretion and judgment.