IT Service Desk Analyst

Summary: The IT Service Desk Analyst role involves providing technical support and assistance to users in a remote setting. The position requires effective communication and problem-solving skills to address IT-related issues efficiently. The analyst will be responsible for troubleshooting and resolving service requests while ensuring a high level of customer satisfaction. This role is essential for maintaining the operational efficiency of IT services within the organization.

Key Responsibilities:

• Provide technical support to users via phone, email, or chat.
• Troubleshoot and resolve IT-related issues and service requests.
• Document and track incidents in the service management system.
• Assist in the onboarding of new users and setup of IT equipment.
• Collaborate with other IT teams to escalate and resolve complex issues.

Key Skills:

• Strong communication and interpersonal skills.
• Experience with IT service management tools.
• Knowledge of operating systems and software applications.
• Problem-solving and analytical skills.
• Ability to work independently in a remote environment.

Salary (Rate): £22 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT