Purpose
We're looking for an experienced IT Service Designer to play a pivotal role in shaping and improving the services that support our organisation's growth, transformation and technology strategy.
Working within the IT Delivery Management Office, you'll lead the design and evolution of services across a varied portfolio of business change, continuous improvement and technology implementation projects.
You'll be responsible for creating exceptional end-user experiences by designing services that are innovative, effective and aligned with business objectives.
From exploring new service opportunities to refining operational processes, you'll take a user-centred approach to ensure services deliver real value for both colleagues and the wider organisation.
Working closely with Product Owners, developers, operational teams and other stakeholders, you'll use design thinking methodologies to understand user behaviours, identify pain points and uncover opportunities for improvement.
You'll facilitate workshops, gather insights and translate findings into practical solutions that balance user needs, operational feasibility and business priorities.
You'll create and maintain service blueprints, customer journey maps and service prototypes, using testing and measurable outcomes to validate ideas and continuously improve designs.
You'll also stay informed of emerging trends, technologies and best practices, using data-driven insight to shape forward-thinking service solutions.
This is an excellent opportunity for someone who is passionate about service design, enjoys solving complex problems and thrives in a collaborative environment where they can influence meaningful change and improve the experience of end users across the organisation.
Employee Benefits
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
- Opportunity to request flexible working from day one
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact:
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.