IT Project Manager (ServiceNow)

Description

Our direct, F100 client is looking to hire a REMOTE IT Project Manager (titled internally as IT Associate Project Manager Lead) for an 18-month, extendable contract position.

They are replacing their legacy BMC Helix IT service management platform with ServiceNow in a multi-year program.

The scope includes ITSM, ITOM/CMDB, Hardware Asset Management, Knowledge, Employee Center and enterprise integrations.

As an IT Project Manager on this program, you will focus on 3 workstreams: enterprise integrations, infrastructrue orchestration, and knowledge management.

Candidates can work remotely within the US, but must be able to follow an ET schedule.

Day-to-Day Responsibilities

• Supported by dedicated Solution Architects, Scrum Masters and systems integrator project managers. Acts as the primary U.S. PM counterpart to the vendor's onshore/offshore delivery team.
• Role focus: This is a delivery and governance role. The systems integrator builds the solution and the Solution Architects own technical design. Hands-on ServiceNow configuration is not required, though familiarity with ServiceNow will shorten ramp-up.
• Lead the requirements-to-build cycle across delivery teams: requirements sessions, build sprints and demos, sequenced by dependency
• Facilitate requirements sessions with process owners, SMEs and system owners. Get sign-off on requirements, the requirements traceability matrix and the Definition of Done before build begins.
• Coordinate dependencies with internal enterprise teams (middleware, security, monitoring, infrastructure) and the vendor delivery team
• Manage vendor deliverables, weekly status, sprint throughput and quality, and use data to hold the vendor accountable
• Maintain workstream trackers, RAID logs and decision logs, and escalate risks and blockers early
• Oversee Knowledge migration activities: content reconciliation, quality reviews, freeze planning, governance and UAT readiness
• Drive workstream meetings to clear decisions, owners and dates, and follow open items through to closure
• Report progress through concise status updates and executive-ready summaries, and take part in sprint reviews, release readiness and change control

Essential Skills

• IT project management, including delivery through a vendor or systems integrator partner and comfort challenging delivery claims with data
• Experience delivering integration or automation projects (e.g., APIs, middleware, workflow automation) on any platform
• Working knowledge of Agile/Scrum and hybrid delivery, including managing dependencies across multiple teams
• Strong facilitation and communication skills, including running requirements sessions and writing clear executive-level status reports
• ServiceNow implementation experience, especially IntegrationHub, Flow Designer or Knowledge Management
• Experience with ITSM platform migrations (e.g., BMC Helix/Remedy to ServiceNow)

Plusses

• Knowledge management or content migration experience (KCS familiarity a plus)
• PMP, CSM/PSM, or ServiceNow CSA certification