IT Project Manager

Description

Remote

Our client seeks an experienced Project Manager to lead an enterprise Oracle Customer Care & Billing (CCB) upgrade. The role will plan, coordinate, execute, and transition a multi-year upgrade from version 2.7 to the latest on-prem release and deliver a post-upgrade cloud-readiness assessment. The Project Manager will partner with cross-functional technical and business teams, a System Integrator, and software vendors to ensure scope, schedule, budget, quality, security, and governance objectives are met.

Responsibilities

• Lead full lifecycle delivery for the Oracle CCB upgrade, including initiation, planning, execution, monitoring, and transition to operations.
• Develop and maintain integrated project plans in partnership with internal teams and the System Integrator.
• Manage scope, schedule, budget, resources, risks, issues, decisions, and dependencies.
• Facilitate communication among stakeholders, SMEs, leadership groups, and vendors.
• Drive adherence to governance processes, stage gates, and reporting requirements.
• Oversee testing and quality assurance, including defect tracking and release readiness.
• Support organizational change management and remove blockers to delivery.
• Coordinate vendor and System Integrator performance and resolve issues.
• Lead cutover planning, transition to operational support, and knowledge transfer.
• Deliver a post-upgrade cloud-readiness assessment and recommendations.
• Ensure project artifacts are completed and stored according to standards using Microsoft 365 and SharePoint Online.

Experience Requirements

• 10+ years of project management experience leading large, complex enterprise technology initiatives.
• Proven success coordinating cross-functional technical and business teams and third-party vendors.
• Experience managing scope, schedules, risks, issues, budgets, and stakeholder communications.
• Background producing project charters, resource plans, RACI matrices, schedules, risk and issue logs, governance reports, and executive status updates.
• Strong communication, facilitation, stakeholder management, and conflict resolution skills.
• Preferred: PMP or equivalent certification.
• Preferred: Experience with Oracle CCB or similar customer information or utility billing systems, including approximately 3+ years supporting CCB implementations or upgrades.
• Preferred: Experience leading enterprise application upgrades in utilities, energy, public sector, or regulated environments.
• Preferred: Familiarity with Azure DevOps, Microsoft 365 collaboration tools, SharePoint Online, and enterprise IT governance processes.

Education Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.