IT Operations Generalist
Posted Today by Elite Technical
Negotiable
Undetermined
Remote
Remote
Summary: The IT Operations Generalist will provide interim support for end-user services, device lifecycle management, and SaaS administration during a 90-day engagement. This role aims to stabilize IT operations following the departure of a key internal resource, ensuring continuity and efficient ticket resolution. The position involves managing requests, provisioning devices, and overseeing SaaS licenses while improving processes. The ideal candidate will have experience in IT support and familiarity with ITSM platforms.
Key Responsibilities:
- Manage and resolve incoming requests through FreshService, ensuring timely response and resolution
- Support triage, prioritization, and routing of incidents and service requests
- Collaborate with the client's Managed Services to transition or offload appropriate ticket workload
- Provision and deploy laptops, mobile devices, and related hardware
- Support mobile device lifecycle management, including configuration, enrollment, and decommissioning
- Interface with platforms such as JAMF and Go Exceed, as applicable
- Execute onboarding/offboarding processes, including account setup, access provisioning, and device preparation
- Coordinate with internal stakeholders to ensure a consistent and documented onboarding experience
- Align onboarding/offboarding workflows with FreshService and existing internal processes
- Manage user access and license allocation across key platforms, including Monday.com, Adobe, and DialPad
- Process access requests and approvals, ensuring proper documentation and compliance
- Help define and standardize IT service workflows, particularly within FreshService
- Identify opportunities to improve efficiency, automation, and handoffs between internal teams and our client
- Support documentation of repeatable processes and best practices
Key Skills:
- Experience in IT support, service desk, or IT operations roles
- Familiarity with SaaS administration and identity/access management
- Experience with ITSM platforms (FreshService preferred)
- Exposure to device management tools (e.g., JAMF, Intune, or similar)
- Strong organizational and communication skills
Salary (Rate): £40 yearly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client, an IT Services organization supporting commercial and federal clients is seeking an IT Operations Generalist will provide interim support across end-user services, device lifecycle management, and SaaS administration during a 90-day engagement. This role is designed to stabilize day-to-day IT operations following the loss of a key internal resource, while ensuring continuity, process alignment, and efficient ticket resolution.
Key Responsibilities:
End-User Support & Ticket Management:
- Manage and resolve incoming requests through FreshService, ensuring timely response and resolution
- Support triage, prioritization, and routing of incidents and service requests
- Collaborate with the client''s Managed Services to transition or offload appropriate ticket workload
Device Provisioning & Mobile Management:
- Provision and deploy laptops, mobile devices, and related hardware
- Support mobile device lifecycle management, including configuration, enrollment, and decommissioning
- Interface with platforms such as JAMF and Go Exceed, as applicable
Employee Onboarding & Offboarding
- Execute onboarding/offboarding processes, including account setup, access provisioning, and device preparation
- Coordinate with internal stakeholders to ensure a consistent and documented onboarding experience
- Align onboarding/offboarding workflows with FreshService and existing internal processes
SaaS License & Account Administration:
- Manage user access and license allocation across key platforms, including:
o Monday.com
o Adobe
o DialPad
- Process access requests and approvals, ensuring proper documentation and compliance
Process Coordination & Improvement:
- Help define and standardize IT service workflows, particularly within FreshService
- Identify opportunities to improve efficiency, automation, and handoffs between internal teams and our client
- Support documentation of repeatable processes and best practices
- Familiarity with SaaS administration and identity/access management
- Experience with ITSM platforms (FreshService preferred)
- Exposure to device management tools (e.g., JAMF, Intune, or similar)
- Strong organizational and communication skills