We are seeking an experienced IT Operations Engineer to support a high-profile organization in the professional sports industry.
This is a full-time remote opportunity focused on maintaining and troubleshooting enterprise IT infrastructure across networking, Windows servers, virtualization, backups, monitoring, and Active Directory.
The role is heavily hands-on and requires someone comfortable working an overnight shift in a mission-critical environment.
If you're the type of IT professional who enjoys keeping systems running smoothly while everyone else is asleep, this is a great opportunity to put your infrastructure skills to work.
You'll gain exposure to enterprise-class technologies and a highly visible environment where reliability matters.
This position is ideal for someone who is technically versatile, dependable, organized, and able to communicate clearly during both routine operations and high-priority incidents.
Shift Schedule
Hours: 11:00 PM - 8:00 AM
Schedule: Friday through Tuesday
Remote
Holiday coverage required when games are scheduled
Required Skills & Experience
- Professional experience supporting IT infrastructure in an enterprise environment
- Hands-on experience troubleshooting Cisco network switches using CLI
- Strong understanding of Layer 1 and Layer 2 networking
- Experience monitoring network circuits and working with external vendors to resolve connectivity issues
- Experience troubleshooting wireless access points
- Windows Server administration, maintenance, and troubleshooting
- Experience using WSUS for enterprise patch management
- Experience with vulnerability remediation and security patching
- VMware vCenter experience for virtual machine administration
- Experience with enterprise backup solutions such as Rubrik
- Active Directory administration and troubleshooting experience
- Experience with SolarWinds or similar infrastructure monitoring platforms
- Strong communication and documentation skills
- Ability to prioritize and manage multiple issues during an overnight shift
- Ability to work Friday through Tuesday from 11:00 PM - 8:00 AM
Desired Skills & Experience
- Associate's or Bachelor's degree in IT, Computer Science, or a related field
- Cisco networking experience
- CCNA, Network+, or CompTIA A+ certification
- Experience supporting mission-critical or high-availability environments
- Experience working in professional sports, entertainment, hospitality, or other live-event environments
- Experience with enterprise backup and disaster recovery solutions
- Strong understanding of Windows infrastructure and Active Directory
- Experience with network monitoring and alerting platforms
- Familiarity with security and vulnerability management tools
- Strong incident response and troubleshooting skills
What You Will Be Doing
- Monitor network circuits and coordinate with service providers to troubleshoot outages and performance issues
- Troubleshoot Cisco network switches at Layer 1 and Layer 2 using Cisco CLI
- Troubleshoot wireless access points and connectivity issues
- Administer and maintain Windows Server environments
- Manage server patching through WSUS
- Apply security patches and perform vulnerability remediation across servers and network infrastructure
- Perform registry modifications and other remediation activities when required to address vulnerabilities
- Manage virtual machines through VMware vCenter
- Perform and validate backups using Rubrik or similar enterprise backup platforms
- Monitor infrastructure health, availability, and alerts through SolarWinds
- Perform Active Directory administration and basic troubleshooting
- Communicate technical issues, business impact, and resolution steps to business stakeholders
- Provide detailed shift handoffs to ensure continuity between teams
- Document incidents, troubleshooting steps, and resolutions
- Manage multiple concurrent tasks and prioritize issues based on business impact
- Support technology infrastructure during scheduled games and other high-priority events
Tech Breakdown
- 25% Windows Server / Active Directory / WSUS
- 25% Networking / Cisco / Wireless / VPN
- 15% VMware / Virtualization
- 15% Monitoring / SolarWinds / Infrastructure Health
- 10% Backup / Rubrik / Recovery
- 10% Security / Vulnerability Remediation
Daily Responsibilities
- 65% Hands-On Infrastructure Operations
- 15% Monitoring, Troubleshooting & Incident Response
- 10% Business & Vendor Communication
- 10% Documentation & Shift Handoffs
The Offer
- Competitive compensation
- Fully remote work environment
- Consistent Friday-Tuesday overnight schedule
- Opportunity to support technology for a major professional sports organization
- Hands-on experience with enterprise-class infrastructure
- Exposure to networking, servers, virtualization, backups, monitoring, and security technologies
- Professional development and growth opportunities
You will receive the following benefits
- Medical Insurance
- Dental Benefits
- Vision Benefits
- Paid Time Off (PTO)
- 401(k)
- Professional Development Opportunities
- Competitive Benefits Package
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.