IT Infrastructure Capacity Management Service Owner – Cloud

Job Description

Seeking an experienced IT Infrastructure Capacity Management Service Owner to manage cloud capacity, forecasting, demand planning, and infrastructure service performance across Azure and AWS environments. The role involves service ownership, capacity risk management, governance, resource optimization, and stakeholder engagement.

Key Responsibilities

• Own end-to-end infrastructure service management, focusing on availability, reliability, utilization, and service-level performance.
• Manage cloud capacity planning, forecasting, demand management, and resource optimization across Azure and AWS.
• Identify capacity constraints, assess risks, and develop mitigation strategies.
• Monitor infrastructure utilization, application capacity, resilience, and performance metrics.
• Establish capacity governance, controls, dashboards, and service reporting.
• Coordinate with architecture, engineering, operations, and business teams.
• Lead service reviews, root-cause analysis, risk tracking, and continuous improvement initiatives.
• Communicate service performance, capacity risks, and recommendations to executive stakeholders.

Must-Have Skills

• IT Infrastructure Capacity Management and Service Ownership.
• Cloud Capacity Management – Azure and AWS.
• Capacity Forecasting and Demand Management.
• Capacity Risk Assessment and Mitigation.
• Application Capacity and Resilience.
• Cloud Resource Optimization and Capacity Governance.
• IT Service Management (ITSM) and ITIL practices.
• Service Performance Monitoring and Reporting.
• Strong Executive and Stakeholder Communication.

Nice-to-Have Skills

• ITIL Foundation Certification.
• Experience with VMware, Cisco, and enterprise infrastructure.
• Managed Services or Shared Services experience.
• Agile and DevOps practices.
• Informatica Enterprise Data Catalog (EDC) exposure.

Qualifications

• 6–8 years of relevant overall experience, with at least 3 years in IT Service Management, Infrastructure Operations, or Service Delivery.
• Experience coordinating cross-functional technical teams.
• Bachelor's degree in IT, Computer Science, or equivalent experience.