IT Governance - Infrastructure

Required Experience & Skills

• Experience establishing governance and operating models.
• Knowledge of risk management, controls, and exception management processes.
• Experience creating standard operating procedures, workflows, and RACI models.
• Ability to develop executive metrics and KPI frameworks.
• Strong stakeholder engagement and facilitation skills.

Scope Includes

• Define enterprise operating model covering ownership, accountability, certification, governance, exception management, and reporting responsibilities.
• Establish governance forums, decision-making processes, escalation paths, and risk acceptance procedures.
• Develop executive dashboards and KPIs supporting visibility into OSS risk, lifecycle exposure, inventory coverage, and technical debt reduction.
• Create operational procedures, playbooks, and reporting standards supporting long-term program sustainability.

Expected Deliverables

• Operating model and governance framework.
• Roles, responsibilities, and RACI documentation.
• Executive dashboard and KPI reporting framework.
• Risk, exception, and remediation governance processes.
• Operational procedures and playbooks.