Must-have Skills
- Lead end-to-end delivery of complex Life & Annuity digital initiatives, including policyholder, agent, and servicing portals, from concept through production and post-launch stabilization.
- Manage cross-functional project teams spanning business stakeholders, solution architects, development, QA, vendor partners, and operations to ensure on-time, on-budget delivery.
- Serve as a hybrid Project Manager and Solution Architecture partner, translating business requirements into scalable technical solutions aligned with enterprise architecture standards.
- Successfully plan and execute implementations of vendor platforms (including Sureify) as well as highly customized, insurer-specific solutions.
- Oversee Sureify portal implementations, including configuration, customization, data integration, user experience alignment, and coordination with Sureify product and technical teams.
- Drive requirements definition, solution design reviews, integration strategy, and implementation planning for core systems, policy admin systems, CRM, document management, and third-party services.
- Develop and maintain detailed project plans, milestones, risk registers, and dependency tracking across multiple concurrent workstreams.
- Actively manage scope, schedule, budget, and resource allocation while proactively identifying and mitigating delivery risks and issues.
- Facilitate executive-level and steering committee communications, providing clear status reporting, decision support, and issue escalation.
- Coordinate system integrations and data flows across internal platforms and external vendors, ensuring security, compliance, and performance standards are met.
- Lead vendor selection, contract execution support, and ongoing vendor performance management.
- Partner with business leaders to align digital transformation initiatives with strategic objectives, regulatory requirements, and customer experience goals.
- Support change management activities, including stakeholder readiness, training coordination, and production rollout planning.
- Ensure adherence to SDLC, Agile, or hybrid delivery methodologies and promote continuous improvement in delivery practices.
- Travel to Pittsburgh to support on-site project execution, stakeholder engagement, and critical delivery milestones.
Requirement
The ideal candidate is a hands-on product and customer experience leader with 10+ years of proven success delivering AI-enabled platforms, accelerating time-to-value, and modernizing post-sale customer journeys at a global scale.
Someone who is known for leading cross-geo product, engineering, design, and documentation teams to ship fast, measurable results in both 2-week and 4-week release cycles.
Recognized for transforming underperforming organizations, rebuilding operating models, strengthening cross-functional trust, and launching award-winning digital experiences used by millions of customers.
Must have L&A experience and be available immediately.
Must be highly technical and have led multiple projects from RFP through implementation.
He/She also has no issues with coming to PA 1 trip per month.