Summary: The IT Change Consultant (Servicenow) role is a remote position focused on enhancing the change management process within a retail banking financial services client. The consultant will be responsible for safeguarding operational services, ensuring compliance with regulatory standards, and leading change management activities. This position requires a deep understanding of IT change management and effective stakeholder coordination. The role is crucial for maintaining internal governance and improving the overall efficiency of change processes.

Key Responsibilities:

• Protecting live operational service through the management of all IT change activity using robust change management processes.
• Facilitating and chairing large change approval forums effectively, including Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
• Collaborating with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
• Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned and ensure issues are addressed.
• Interrogating ITSM tools (ServiceNow) to produce relevant MI reporting to exec level.
• Ensuring that policies, procedures, and standards are always followed, and activities are within regulatory and risk requirements.
• Developing risk mitigation strategies, creating and maintaining team controls, and fulfilling audit requirements as part of a continuous service improvement plan.
• Communicating effectively with all levels of the organisation, presenting information, and responding to questions from peers or management.
• Designing and implementing enhancements to the change management process, improving efficiency, governance, and integration with Configuration Management.
• Working closely with Configuration Management (CMDB) teams to align change activities with asset and dependency mapping.
• Configuring and optimising ServiceNow Change Management workflows and automation.
• Developing clear process documentation and training materials for stakeholders.
• Collaborating with IT and business teams to drive adoption of improved change practices.
• Analysing performance metrics and implementing continuous improvements based on insights.

Key Skills:

• Previous or current experience in an IT Change Management role.
• ITIL qualified.
• Experience working with ServiceNow software, including utilising SNOW for MI reporting.
• A can-do attitude and ability to manage multiple tasks under pressure.
• Proven capabilities in building new processes and appropriate documentation.
• Broad knowledge of IT infrastructure, systems, and services.
• Experience in chairing mixed stakeholder level forums.
• Proven stakeholder communication skills to all levels of business and technical bodies.
• Experience integrating Change Management with other ITIL processes (e.g., Incident, Problem, and Release Management).
• Experience in regulated environments (e.g., finance, healthcare, or government).

Salary (Rate): 368

City: undetermined

Country: England

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT