Job Summary
For this contractor assignment, a Fortune 100 insurance company, nationally recognized as a top workplace, is replacing its legacy BMC Helix IT service management platform with ServiceNow in a multi-year program. Scope includes ITSM, ITOM/CMDB, Hardware Asset Management, Knowledge, Employee Center and enterprise integrations. Internal teams and a systems integrator partner deliver the program together.
This role is central to one of the largest ITSM modernizations in the insurance industry and has high visibility with senior IT leadership. The IT Assoc Project Manager Lead will lead three workstreams:
Enterprise Integrations (primary): Deliver 50+ integrations between ServiceNow and enterprise systems using a repeatable, team-based requirements-to-build delivery model.
Infrastructure Orchestration (primary): Redesign 95+ legacy BMC TrueSight Orchestrator automations as ServiceNow workflows.
Knowledge Management (secondary): Migrate about 14,000 knowledge articles and set up governance, taxonomy and self-service content for AI Search and the Virtual Agent.
Location: Telecommute
Job Type: Contract
Salary: $68.57 - 78.57 per hour
Education: Bachelors
Responsibilities
Supported by dedicated Solution Architects, Scrum Masters and systems integrator project managers. Acts as the primary U.
S. PM counterpart to the vendor's onshore/offshore delivery team.
Role focus: This is a delivery and governance role. The systems integrator builds the solution and the Solution Architects own technical design. Hands-on ServiceNow configuration is not required, though familiarity with ServiceNow will shorten ramp-up.
Lead the requirements-to-build cycle across delivery teams: requirements sessions, build sprints and demos, sequenced by dependency
Facilitate requirements sessions with process owners, SMEs and system owners. Get sign-off on requirements, the requirements traceability matrix and the Definition of Done before build begins.
Coordinate dependencies with internal enterprise teams (middleware, security, monitoring, infrastructure) and the vendor delivery team
Manage vendor deliverables, weekly status, sprint throughput and quality, and use data to hold the vendor accountable
Maintain workstream trackers, RAID logs and decision logs, and escalate risks and blockers early
Oversee Knowledge migration activities: content reconciliation, quality reviews, freeze planning, governance and UAT readiness
Drive workstream meetings to clear decisions, owners and dates, and follow open items through to closure
Report progress through concise status updates and executive-ready summaries, and take part in sprint reviews, release readiness and change control
Qualifications
Minimum of 7 years of relevant experience in leading or facilitating projects in an application development, infrastructure, process, or similar areas is required.
{OR} Bachelor's Degree or higher in a Business or Technical discipline (e.g., Business Administration, Communications, Management Information Systems, Computer Science, or Project Management) and a minimum of 4 years of relevant experience in leadership or in leading or facilitating projects in an application development, infrastructure, process, or similar areas.
Skills
APIs
content migration
IT leadership
Computer Science
Knowledge Management
middleware
RAID
requirements traceability
Scrum
Agile/Scrum
AI Search
ServiceNow
application development
Integrations
communication skills
Communications
Coordinate
leadership
accountable
UAT
Business Administration
Management Information Systems
PMP
change control
taxonomy
technical design
governance
IT project management
ITSM
Infrastructure
claims
throughput
offshore
automation projects
Project Management
risks
security
ServiceNow implementation
Migrate
workflows
workflow automation